Terms of Service
These terms govern your use of Clairo, an AI workspace operated by SmartToolHQ ("we", "us"). By creating an account or using the service you agree to these terms, our Privacy Policy, and the practices described on our Security page. If you use Clairo on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.
1. The service
Clairo turns text you submit (meeting notes, emails, transcripts, chat threads) into structured work: action items, follow-ups, risks, decisions, reports, and answers to questions about your projects. Parts of the service are generated by artificial intelligence and are provided as a starting point for your own judgment, not as advice of any kind.
2. Your account
You must provide accurate information and keep your login credentials secure. Activity under your account is your responsibility. You must be at least 16 years old. One account per person. You may not share credentials or transfer your account without our consent.
3. Acceptable use
You agree not to: submit content you have no right to process, or content that is unlawful, infringing, or malicious; attempt to access other users' data, probe or disrupt the service, or circumvent rate limits and plan limits; reverse engineer the service or use it to build a competing product; resell or provide the service to third parties as your own, without our written consent; use the service to generate content that is deceptive, harassing, or violates any law. We may suspend or terminate accounts that violate these rules, with notice where practicable.
4. Your content
You keep full ownership of everything you submit and everything generated from it in your workspace. You grant us the limited licence needed to store, process, and display that content in order to operate the service, including sending relevant text to our AI subprocessor to fulfil your requests. Under our current data-sharing settings with that subprocessor, this content may also be used by them to train or improve their AI models — see our Privacy Policy for details. You are solely responsible for the content you submit, including having a lawful basis for any personal data it contains.
5. AI output
AI-generated output can be inaccurate, incomplete, or misleading. You are responsible for reviewing output before relying on it, acting on it, or sharing it with anyone. Clairo does not provide legal, financial, medical, HR, or other professional advice, and no output should be treated as such.
6. Teams and sharing
Project owners control who they invite, the roles they grant (editor or viewer), and can remove access at any time. You are responsible for the people you invite and for anything you share, including public report links, which are readable by anyone who has the link until you revoke them. Members are responsible for their own conduct within shared projects.
7. Plans, billing, and cancellation
The Starter plan is free. Paid plans are billed as subscriptions through our payment provider, Polar, acting as merchant of record. Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the paid period. Except where required by law, fees already paid are non-refundable. We may change prices with at least 30 days notice; changes apply from your next renewal.
8. Termination
You may stop using Clairo and request account deletion at any time. We may suspend or terminate the service for breach of these terms, for legal reasons, or if the service is discontinued, with reasonable notice where practicable. Upon termination you may request a copy of your data as described in the Privacy Policy.
9. Intellectual property
The Clairo software, design, and branding belong to SmartToolHQ. If you send us feedback or suggestions, we may use them without obligation to you.
10. Disclaimer of warranties
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy of output, and uninterrupted or error-free operation.
11. Limitation of liability
To the maximum extent permitted by applicable law: we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill; we are not liable for the content you submit, for decisions made in reliance on AI-generated output, or for access and sharing choices made by you or your team members; and our total aggregate liability for all claims relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or 50 USD if you paid nothing. Nothing in these terms limits liability that applicable law does not allow to be limited.
12. Indemnification
You will indemnify and hold harmless SmartToolHQ from claims, damages, and reasonable costs arising from the content you submit, your breach of these terms, or your violation of any law or third-party right in connection with your use of the service.
13. Concerns: talk to us first
If you believe something is wrong, contact us through the contact form and ask. We will correct, change, or remove it promptly. You agree to raise any concern, complaint, or dispute with us first and give us 30 days to resolve it in good faith before initiating any formal or legal proceeding. Nothing in this section limits rights that applicable law does not allow to be limited.
14. Changes to these terms
We may update these terms as the product evolves. The date at the top reflects the latest version, and we will flag material changes in-app or by email. Continuing to use the service after a change takes effect means you accept the updated terms.
15. Governing law and contact
These terms are governed by the laws of the jurisdiction in which SmartToolHQ is established, without regard to conflict of law rules, and subject to any mandatory consumer protections of your country of residence. Questions about these terms: use the contact form.